It’s September and fall is within the air. Who would have thought that you just all would nonetheless be grappling with the fallout of the pandemic? You have been compelled to alter so rapidly whereas making certain that residents may entry the companies they wanted. Cyberattackers have been nonetheless on the prowl whereas your groups have been scrambling to allow a distant workforce. Management was thrust into the forefront of all of it and also you all bought it finished. Will your management reward you with extra standing within the group or relegate you to a easy supplier position? We’re reminded of the lyrics from an oldie however a goodie, the music “My Means.” This explicit verse resonated with us as we started pondering the position of the federal government CIO put up pandemic:
Sure, there have been occasions. I’m certain you knew,
After I bit off greater than I may chew.
However by all of it, when there was doubt,
I ate it up and spit it out.
I confronted all of it and I stood tall,
And did it my manner.
You probably did do it your manner and, hopefully, your leaders have been proper there with you. There have been longstanding debates as to the position a CIO performs when transferring authorities ahead. The dialogue is wealthy with anecdotal success tales from across the nation about CIOs going above and past to make their governments profitable. We not too long ago held two very profitable digital summits the place this dialog flourished and supplied a deeper understanding of the place authorities is headed. Authorities CIOs from the state and native degree spoke overtly about their roles and gave a glimpse into their futures.
We consider that it is a pivotal second for CIOs and for IT organizations. Authorities leaders, who may not have acknowledged the position of expertise up to now, are actually painfully conscious of how expertise will drive their organizations from this level ahead. However are CIOs and IT leaders prepared to return out of their operational roles, be taught to talk the enterprise of presidency, and be on the entrance traces of serving residents sooner or later?
We might like to state that each CIO is seated on the “huge desk,” enjoying an important strategic position in getting issues finished. We might like to state that authorities leaders simply “get it” in terms of valuing expertise management above all else. However we can not idiot ourselves into pondering that every one leaders consider that expertise is crucial to their success. For these which might be true believers, you’ll go farther than you ever anticipated. For these that don’t consider, we have to speak.
To all of the leaders on the market working arduous to serve the residents whereas evaluating the position that expertise will play, authorities expertise leaders are an unbelievable asset. You have got a broad information of presidency operations in essentially the most detailed methods. You’re employed arduous to construct relationships along with your friends to develop an understanding of how issues get finished. You have got a novel manner of breaking down issues into manageable chunks to offer the instruments that profit the group. However, it’s simple to get caught up within the “language” of expertise somewhat than the “language” of the enterprise.
CIOs and expertise leaders have to develop into higher listeners and companions. It’s by no means expertise for expertise’s sake, however it may possibly come throughout that strategy to our company companions. You have to translate the artwork of the attainable when it comes to what expertise can convey to assist the companies, not the opposite manner round. You’ll be able to’t convey applied sciences and ask the place they are often utilized. You have to present companies the place you may make their jobs extra environment friendly and produce extra worth to residents. You have to embrace the expertise concepts that come out of your companies, somewhat than at all times be the one who says no.
CIOs know that the whole lot in authorities as we speak has a expertise part to make it work. The CIO must earn their proper to be in the identical dialogue with the leaders of the group and the remainder of the C-suite. The CIOs we speak with all agree that their position is important to the group’s success. We agree and are working to evangelize this message to assist make governments higher — to each the CIOs and authorities leaders.
The pandemic proved that expertise is crucial in making certain authorities companies might be supplied in a digital, distant manner. The worth of expertise has risen, and funding sources have gotten accessible to get stuff finished. The CIO is a valued strategic place that brings all the elements collectively — folks, course of, and expertise. We’re reminded of a quote from Peter Drucker:
One of the simplest ways to foretell the longer term is to create it.
Authorities expertise leaders are on the market making a future the place folks get what they want, after they want it, the place they want it. Hear, empathize, be taught, and hold bringing the correct options on the proper time. Hold transferring ahead and we’re right here that can assist you.
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